Lush loves their employees. If you work at Lush or have checked out their career website before, it’s clear that they appreciate every one of their employees. Writing this post really reinforced my support of Lush and doubly impressed me with how much effort they put into their motto “Happy people making happy soap.” I mentioned in my first post that Lush’s employees are one of their strongest assets and its no wonder, since they’re given all the tools necessary to be amazing.
If you’re interested in finding a job at a Lush near you, check out Careers at LUSH where you can find tuns of employee stories and job postings. Lush was also named one of the the best 50 employers in Canada in 2013. After writing this post, I’m not surprised at all.
This week I interviewed Ryan, the manager of my local Lush Store (shoutout to Lush St Laurent in Ottawa, CA.) Even if you aren’t in the market for a job, take a look at what Ryan had to say and feel empowered by your right to vote with your wallet. Not only in purchasing at Lush, but by identifying where the bar is for excellence in corporate responsibility. Lush is the perfect example of what all employers should be doing for their employees and for their costumers.
Q: How long have you worked at Lush St Laurent?
A: 9 years.
Q: What inspired you to start working at Lush?
A: My boyfriend at the time worked for Lush and brought home a DVD on ethical sourcing, the new charities that they we’re working with, and a bit of an inside look at the company. I have always been very ethically motivated and was inspired by their initiatives.
Q: Are you a strong advocate for the initiatives that Lush supports?
A: Yes, I’m a vegan, and a firm believer in supporting organic and local. I have all my produce delivered to my house and support local charities like the Fur-Bearer Defenders.
Q: Lush donates to many charities, which do you identify with most?
A: Save the rain! I had a chance to take off 12 days of work, thanks to the Employee Volunteer Outing (EVO) program, and go to Tanzania to contribute labour and assistance. Save the rain teaches starved communities to use rain water catchment systems as a clean water source.
Q: What was most impactful to you during this trip?
A: How far the ressources went. Lush donated from their Charity Pot campaign, where 100% of the proceeds go to these different grassroots charities. It costs 395$ to build one rain water system, so it doesn’t take many charity pots to raise enough to give fresh clean drinking water to people in need.
Charitable giving is at the heart of our business, and we believe it’s our responsibility to advocate for the environment, animals and people in need. We’re passionate about giving back to organizations locally and around the world, and we do so through our Charity Pot program, SLush Fund, FUNd and our people. Lush.ca
Q: How does Lush facilitate training for their employees?
A: Managers facilitate a lot of training. We also have a team member designated as training liaison. We try to offer training on new products, customer care and Lush initiatives, in a fun way.
There’s also a traveling trainer that comes to the region and trains both Ottawa stores together.
Managers have a meeting three times a year in various locations across the country. I’ve been down to the Vancouver factory and made products with them.
Lush encourages us to do our own learning as well. If something interests us we have the Lushopedia at our disposal, just like the customers, to read up on ingredients etc. We try to hire people with a natural curiosity for things too.
Q: Whats your favourite part of working in the Lush Store?
A: I love working with other people and leading teams. Lush gives a lot of flexibility about how our stores are operated and I feel I have some freedom to decide how to lead my team. We have a skeleton of what the system should be but I feel empowered to grow my store and help it succeed.
Q: What does your store do differently?
A: We are strong supporters of the companies ethics and we like talking to our customers about the issues. I feel that education is paramount and that the store gives us the opportunity to talk about environmental stewardship and how individuals can drive business.
I also like to help my employees find the right work and life balance, that their job allows them to do what they want and live by the stores mottos.
“We believe in happy people making happy soap, putting our faces on our products and making our mums proud.” Lushusa.com
Q: Since working at Lush have your views changed on anything?
A: I’ve learned a lot about the idea of responsible consumerism and how deep you have to go ensure that you’re doing what you believe in. Lush goes beyond just the simple statement of “not testing on animals” We don’t buy from suppliers who test on animals, we don’t test our ingredients on animals and we advocate for animal rights. It takes more then just one layer.
Working at lush has taught me to be inquisitive, do my research and always dig a little deeper
Q: How do you feel about the huge following that Lush Cosmetics has gained?
A: Amazing! People are interested in a business that’s doing great things.
If you can captures peoples attention in a way that allows you to have a conversation about issues and teach them something they didn’t know before, it’s a success.
We make great products because we want to change the way people view cosmetics and the industry. We use this platform to get peoples attention and have a important conversations and that is what responsible consumerism is all about.
Q: What is your favourite Lush product?
A: Aromaco, which is a deodorant. We believe that the body is suppose to sweat , the deodorants we make helps minimize odor and keeps you happy and soft.
Q: Shopping at Lush for the first time can be a little intimidating. What would you say to someone who’s shopping at Lush for the first time?
A: I’d say to keep an open mind, pick three things and give them a chance. I like to tell everyone to try something new each time they come in.
Q: What is your favourite Lush signature fragrance?
A: It would be Dear Jon but it’s not offered in Canada. My first draw to Lush was Karma hand and body lotion, which is the first thing I ever bought, but now I’d say anything with Patchouli in it: Aromaco has it and so does Blue Skies Bubble Bar.
Q: Finally, what do you think makes Lush so different from other companies?
A: We’re honest with our customers. It’s something we’re super focused on and proud of.
Special thanks to Ryan and everyone at Lush St Laurent who are very supportive of my blog.
If you have any questions you’d like to ask Ryan, comment bellow.
Over and Out,